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Customer Service Adviser (CSR)

Job type: Permanent, Full time

Location: Oakham, Rutland

£20,000

Recruiter:

Sector: Call Centre Agents

Job description

Online Person / Customer Service & Sales Adviser

An opportunity to join an expanding team as an Online Customer Service/ Sales Associate /Web CHAT person who will play a key role within our eCommerce team. This is an exciting opportunity to work this busy team for a leading company in its field, helping us drive up customer satisfaction and retention and deliver to their growing business needs

Responsibilities

Answer incoming customer calls

Web chats and emails web-based customer enquiries for the business.

Processing new orders, returns, exchanges and cancellations

Answering a wide range of enquiries and questions

Advise of technical specifications, care and maintenance, delivery and returns options, financing options, company/regulatory policy

Proactively follow up leads by phone and electronically

Taking payments over the phone

Maintain excellent two-way communications with colleagues across the business

Communicate with all departments to ensure of best service

Assist other departments with ad hoc tasks

Person specification

Excellent written and verbal communication skills

Advise Technical knowledge of product

Good listening and problem-solving skills

Good skills of persuasion and negotiation

Able to deal with people on all levels

High standards and attention to detail

Quick and accurate keyboard skills and experience of using databases

Good time management skills – able to meet deadlines, prioritise and work under pressure

Able to work under own initiative and as part of a team

At least one year’s experience in a service-orientated environment

At least six months’ experience in a sales environment

GNVQ/NVQ Level 2 qualification or equivalent; or 
4 GCSE/O level passes A-C or equivalent, including English and Maths;

Working hours are 8.30am-5.30pm, Mon-Fri; flexible hours may be available 1 weekend day in every 3

In return my client offers: -

Salary in the region of £20,000 per annum

Pension

28 Days holiday inclusive of bank holidays increasing with loyal service

Childcare vouchers

Discounts on products

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