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It Help Desk (ITS)

Job type: Temporary, Full time

Location: Huddersfield, West Yorkshire

10.50 ph - £11 ph DOE


Sector: IT/Media

Job description

Help Desk Customer IT Service Desk Analyst /1st line Support/Service Desk -IT Support - Support

12 Weeks Contract (initially)

Our client is looking for support on their 1st line IT Service Desk Customer support /function providing support for I.T. system users. Logging calls on Service Now!

In the role as a 1st Line IT Service Desk Analyst/Customer Service Support you will;

• Support all 1st line IT queries for employees

• Answer calls and logging calls on our ticketing system promptly and in a professional service led manner

• Provide an efficient and personalised support service to customers

• Wherever possible, resolve and close calls at the point of first contact

• Manage the IT Infrastructure Library issue life-cycle e.g. raising, escalating, incident management etc.

• Managing customer expectations

Skills & Experience Required

Excellent communication and people handling skills.

Experience of customer support logging tickets

Experience or demonstrable interest within working in the IT industry

A strong analytical & troubleshooting ability.

A willingness to be flexible, especially with regard to shift working.

Ability to handle pressure

A willingness to be flexible, especially with regard to shift working

Baisic working Hours total 38.5 per week - optional overtime

between Monday -Friday 07.00 -18.00 hrs 45 mins lunch

Sat 07.00 hrs -13.00 hrs, on a rota 1 in 4 either take time off in lieu or be paid over time

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