Office Administrator (New Position)
Our client who are an expanding and an exhilarating company have a new exciting opportunity for an experienced Office Administrator to work in Leicester, working in an established small friendly team.
Help Desk Customer IT Service Desk Analyst /1st line Support/Service Desk -IT Support - Support
Our client is looking for support on their Customer support /1st line IT Service Desk function provides 1st line support for I.T. system users within UK businesses. Service Desk Analysts handle application issues, communication and hardware calls and queries from all levels of the business and are the primary interface between system users, IT staff and external service providers In the role as a 1st Line IT Service Desk Analyst you will;
• Support all 1st line IT queries for employees
• Answer calls and logging calls on our ticketing system promptly and in a professional service led manner
• Provide an efficient and personalised support service to customers
• Wherever possible, resolve and close calls at the point of first contact
• Manage the IT Infrastructure Library issue lifecycle e.